updated at 09:33am on 16/12/2020
At the weekend I viewed the Practice website and as a result I visited to register as a patient. The receptionist was welcoming, friendly and efficient and provided me with all the necessary paperwork to be completed. I completed this whilst I was there and she processed my proof of ID then planned a new patient health check for me. The following day I received a phone call from the administration team to clarify a few details and today I received a letter with details to register for Patient Access online. I am so impressed with the efficiency of the Practice staff I wanted to leave a review
Visited in January 2020, Posted on 31 January 2020
Speedy, excellent support
I phoned at 8 asking for an appointment, that day if possible. I received a phone call from the duty doctor 20 minutes later who correctly diagnosed me over the phone. I was then invited in for a face to face appointment at 10.30 to confirm the diagnosis. Once that was done I collected my prescription and was home the same morning starting treatment. An efficient, effective and highly professional service from start to finish. Everyone I spoke to was helpful, clear and supportive. Absolutely delighted; thank you team.
Visited in January 2020, Posted on 09 January 2020
A routine appointment at my doctor's surgery always meets my expectations. As I normally strive to obtain an appointment with my assigned doctor this means that when I see her she is always aware of my medical history so this makes the appointment less stressful. During my latest consultation we were able to review any treatment I was receiving and I had time to ask her any relevant questions that I had. The only problem that I can highlight is that normally I have to wait upwards to six weeks before I can see my own doctor because our GPs are so busy. However the E consult practice has recently become available and I have been able to use this recently. After my appointment I realised that I had forgotten to ask her something and the lady on reception kindly offered to pass my message on to her. I then was contacted the next morning by one of the office staff with her answer. . This did sort out my query and also gave me some more information about routine feedback on an administrative matter which was extremely helpful.
Visited in August 2019, Posted on 31 October 2019
I am always able to get an appointment at a reasonable time. If I require an appointment at short notice I am always provided with one. The DoctorS GP is knowledgeable, empathic, efficient and an excellent GP. The nurses are friendly and professional. The receptionists are flexible and helpful with appointments.
Visited in September 2019, Posted on 27 October 2019
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